This privacy and cookie policy outlines how Smart Paint Repair collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Our website address is: https://smartpaintrepair.net. We are a mobile SMART repair company serving customers across Hertfordshire, London, and Kent.

2. What Personal Data We Collect and Why

Comments When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymised string created from your email address (hash) may be sent to the Gravatar service to determine if you’re using it. You can view their privacy policy here: https://automattic.com/privacy/.

Media If you upload images to the site, avoid including embedded location data (EXIF GPS), as visitors can extract this information from images.

Contact Forms If you contact us through a form, we collect the data you submit (such as name, email, and message) for customer service and record-keeping purposes.

Cookies We use cookies for a variety of functions:

• If you leave a comment, you may opt to save your name, email, and website in cookies for convenience.

• A temporary cookie checks if your browser accepts cookies when visiting the login page.

• Login and screen preference cookies support user experience and last for varying durations.

• A cookie may be set when you edit or publish content, which expires after one day.

More details on cookies are provided in our Cookie Policy below.

Embedded Content from Other Websites Articles may include embedded content (e.g., videos, articles, images) which behave as if the visitor has visited the other site. These sites may collect your data and track interactions.

Analytics We may use website analytics tools (e.g., Google Analytics) to understand user behaviour and improve the website. These tools may use cookies and collect anonymised data.

3. Who We Share Your Data With We do not share your personal data with third parties unless required by law or necessary to deliver a service (e.g., website hosting, spam protection).

4. How Long We Retain Your Data

• Comments and associated metadata are stored indefinitely to recognise follow-ups.

• Registered user data is stored in their profile, editable by the user or an administrator.

5. Your Rights Under UK Law

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, please contact us using the information below.

6. Where We Send Your Data Comments may be checked through automated spam detection services.

7. Your Contact Information For privacy-specific concerns, please email us at: [Insert Contact Email]

8. How We Protect Your Data We implement security measures including SSL encryption and regular software updates. Access to user data is limited to authorised personnel only.

9. Data Breach Procedures In the event of a data breach, we will notify affected users and the ICO within 72 hours where legally required.

10. Third Parties and Profiling We do not conduct automated decision-making or profiling. We do not receive personal data from external third parties except where disclosed above.

Cookie Policy

Cookies are small files placed on your device to help the site function and improve your experience. We use the following types of cookies:

• Essential Cookies: Needed for core functionality.

• Performance Cookies: Help us understand how visitors interact (e.g., Google Analytics).

• Functionality Cookies: Remember preferences and settings.

You can control or delete cookies through your browser settings. Blocking all cookies may affect your ability to use certain parts of our website.

To learn more, visit: https://www.aboutcookies.org/

Changes to This Policy We may update this policy from time to time. Please check back regularly to stay informed.

Contact Us For questions about this policy or your data rights, email: [Insert Contact Email]